Frequently Asked Questions

Sign in or create a Quicktime account, enter your shipment details, choose your preferred pickup schedule, review the estimated rate, and submit your booking. Bookings are reviewed and confirmed by Quicktime before dispatch.

Morning Pickup is scheduled from 8:30 AM to 12:00 NN. Afternoon Pickup is scheduled from 1:00 PM to 5:00 PM. Pickup windows are separate from our office hours and remain subject to booking cutoff and operational availability.

Yes. Use the "Number of Deliveries" field in the rate calculator, or contact us for multi-drop and business-rate arrangements.

Metro Manila deliveries are estimated at 1–2 business days from pickup, subject to booking cutoff, service area, and shipment requirements.

Motorcycle is the default for standard parcels. Larger or bulkier shipments are matched to a sedan, MPV, van, or 4-wheel truck based on the size, weight, dimensions, and quantity of your shipment.

Standard provincial delivery is estimated at 5–7 business days after endorsement to our partner carrier. Selected Visayas and Mindanao destinations may have a 2–3 business-day Rush option where available.

No. Provincial Rush is available only for selected serviceable Visayas and Mindanao destinations and remains subject to partner-carrier availability, cargo capacity, flight availability, weather, and other operational conditions. It is not available for Luzon provincial destinations.

Provincial delivery serviceability depends on our partner-carrier network for the destination. Use the rate calculator to check availability for a specific province and city.

Business and multi-drop rates may be available for qualified shipment volumes and routes. Use "Request Business Rates" so we can review your locations, volume, and schedule before confirming pricing.

Large or bulky parcels, over-weight shipments, and multi-destination provincial requests need weight, dimensional, and serviceability verification with our courier partners before pricing is confirmed. This avoids showing an inaccurate estimate.

Rates shown by the calculator are estimates. Final charges may change after verification of actual weight, dimensions, serviceability, shipment requirements, vehicle requirements, and other applicable charges.

Yes. Business accounts are intended for companies with recurring, bulk, multi-location, or project-based delivery requirements. Send an inquiry so we can review your requirements.

Yes. Quicktime can support selected deliveries, overflow requirements, campaigns, or projects where additional coordination is helpful — you don't need to replace your existing courier.

Enter your Quicktime tracking number on our tracking page to view the latest shipment status, delivery updates, and proof of delivery when available.

Signed-in customers can view proof of delivery photos and received-by details for their own shipments in their account. Business account holders can view POD for their tenant's shipments in the corporate client portal.

Message us with your tracking number and we'll look into the current status with our operations team or partner carrier.

Declared Value is the shipper's stated value of the goods being sent. No Valuation Charge applies to declared values of ₱500 or below. For declared values above ₱500 and up to ₱15,000, a Valuation Charge equal to 1% of the full declared value applies. Shipments above ₱15,000 require review.

Declared Value is not an automatic guarantee of reimbursement. Claims remain subject to Quicktime's applicable Terms, verification requirements, exclusions and Claims Policy.

COD is not currently available.